Privacy Policy

1. Overview

Another Day at Life Home Health Care ("Another Day at Life," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have — including with respect to our SMS/text messaging program.

This policy applies to information collected through our website(s), landing pages, online forms, phone calls, text messages, and any other way you interact with Another Day at Life.

By providing your information to us, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect personal information that you voluntarily provide to us, including but not limited to:

• Contact information: full name, phone number, email address, mailing address, and zip code
• Care-related information: details about the care recipient's needs, the type of care being sought, timing/urgency, and payer type (e.g., private pay, Medicaid, long-term care insurance)
• Caregiver/employment information: for individuals inquiring about employment, transfer, or contractor opportunities — work history, current employer or client relationships, certifications, and availability
• Communications: records of calls, texts, emails, and other correspondence between you and Another Day at Life
• Technical information: IP address, browser type, device information, and website usage data collected automatically when you visit our website (see "Cookies & Website Data" below)

3. How We Use Your Information

We use the personal information we collect to:

• Respond to your inquiry and provide information about our home care services or employment/transfer opportunities
• Schedule and conduct consultations, assessments, or interviews
• Communicate with you by phone, text message, and/or email, including appointment reminders and follow-ups
• Process employment applications, caregiver transfers, and related administrative needs
• Improve our services, website, and marketing communications
• Comply with applicable state licensing, Medicaid, and other legal or regulatory requirements

4. How We Share Your Information

We do not sell your personal information. We only share your information in the following limited circumstances:

• Service providers: with vendors who perform services on our behalf, such as our customer relationship management (CRM) and scheduling platforms, telecommunications providers, and IT support — solely to help us operate our business and communicate with you
• Legal and regulatory requirements: when required by law, court order, or governmental/regulatory request, including state Medicaid or licensing authorities
• Business transfers: in connection with a merger, acquisition, or sale of business assets, subject to standard confidentiality protections
• With your consent: in any other circumstance where you have given us explicit permission to share your information

5. HIPAA Privacy Practices

Another Day at Life Home Health Care is committed to protecting the privacy of individuals receiving in-home (IH) and consumer-directed services (CDS).

Our staff may access, use, or share protected health information only as permitted by law and as needed to provide services, arrange payment, or carry out agency operations.

We safeguard records, limit access according to staff responsibilities, and promptly report suspected privacy incidents to agency management.

Individuals may request information about their privacy rights and our practices from the agency.

6. SMS & Text Messaging Program

If you provide your mobile phone number and opt in to receive text messages from Another Day at Life, the following terms apply:

• By opting in, you consent to receive recurring SMS/text messages from Another Day at Life related to care inquiries, employment or transfer opportunities, appointment scheduling, and related follow-ups.
• Message and data rates may apply. Message frequency varies.
• You may opt out of text messages at any time by replying STOP to any message. You will receive a confirmation message, and no further messages will be sent unless you opt back in.
• For help, reply HELP to any message, or contact us directly using the information in the "Contact Us" section below.
• Consent to receive text messages is never sold, shared, or disclosed to any third party or affiliate for marketing purposes — this includes situations where you provide consent through a website form, over the phone, or in person.
• Carriers are not liable for delayed or undelivered messages.

7. Cookies & Website Data

Our website may use cookies and similar tracking technologies to understand how visitors use our site, improve functionality, and measure the effectiveness of our marketing.

You can control cookies through your browser settings; disabling cookies may affect how our website functions.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, or disclosure.

However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Your Choices & Rights

You have the right to:

• Ask us what personal information we have collected about you
• Request that we correct or update inaccurate information
• Request that we delete your personal information, subject to any legal or regulatory retention requirements
• Opt out of text messages (reply STOP) or unsubscribe from email communications at any time
• Ask us not to share your information as described in this policy, where applicable

To exercise any of these choices, contact us using the information below.

10. Children's Privacy

Our services are intended for adults seeking care services or employment opportunities.

We do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected such information, we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

The "Last Updated" date at the top of this page reflects the most recent revision. We encourage you to review this policy periodically.

12. Contact Us